\uD83D\uDD38Have you recently left school?\n\n\uD83D\uDD38Do you want to earn money while you learn on the job and work towards a Level 6 SVQ in Business and Administration?\n\n\uD83D\uDD38Are you interested in starting a career in a large company with lots of opportunity for progression?\n\nA renowned, award-winning Scottish Law Firm specialising in property, legal and financial sectors is looking for a motivated, dedicated Modern Apprentice to join their Litigation Support Team as a Legal Administrator in their Glasgow City Centre Office.\n\nThis is a full-time role in a large, fast-paced team with lots of opportunities for progression in permanent roles in Scotland after completing the Apprenticeship for the right candidate.\n\n\nJOB PURPOSE\nTo perform all administrative and support duties within the Debt Recovery Litigation Teams. Working on behalf of clients dealing with administrative and litigation queries during the debt recovery and litigation process.\n\nThere is a strong focus on providing excellent customer service and a high level of quality in line with Client Service Level Agreements.\n\n\nKEY RESPONSIBILITIES\n\uD83D\uDD39Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process\n\uD83D\uDD39Entering precise data quickly and correctly \n\uD83D\uDD39Ensure all work is undertaken in line with internal and client Service Level Agreements\n\uD83D\uDD39Update external third party companies, agents or other representing parties as and when required along with client updates\n\uD83D\uDD39Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties. \n\uD83D\uDD39A good understanding of client scorecards and how they impact on the overall performance\n\uD83D\uDD39Complete compliance modules and, when assigned to, ensure up to date knowledge of regulation and code of conduct \n\uD83D\uDD39Treat all customers fairly, professionally and within legislation\n\uD83D\uDD39Follow all internal processes and procedures\n\uD83D\uDD39Work effectively as part of a team and support each other as and when required \n\uD83D\uDD39Collection and allocation of mail to appointed team leaders/Solicitors within the department \n\uD83D\uDD39Office administration duties; filing, scanning, ordering stationary\n\uD83D\uDD39Assisting with the receipt of new instructions - Data input of information on to case management system\n\uD83D\uDD39Providing a support service on the telephone lines to assist Case Handlers. Dealing with basic customer queries and taking messages where appropriate. \n\uD83D\uDD39Providing support to the Customer Contact and Legal Teams, where needed, to handle post and printing tasks\n\uD83D\uDD39Handling queries and issues, resolving them quickly and efficiently from customers, clients and third parties\n\uD83D\uDD39Using various computer systems to create/update and maintain customer records accurately \n \uD83D\uDD38This exciting role will give you an opportunity to start a career in Administration which could lead to progression following your Apprenticeship.\n\n\uD83D\uDD38You will have a chance to work as part of a varied team to deliver high quality results.\n\n\uD83D\uDD38You will be working towards a Level 6 SVQ in Business and Administration while you work and will be supported throughout.\n National 5 qualifications or equivalent in Maths and English with a minimum grade C\n\n\nSKILLS AND EXPERIENCE\n\uD83D\uDD39Good computer and IT skills\n\uD83D\uDD39Accuracy and attention to detail is crucial \n\uD83D\uDD39Ability to work consistently to very high standards \n\uD83D\uDD39Excellent organisational skills \n\uD83D\uDD39Numerical and analytical skills \n\uD83D\uDD39Communication skills, both written and verbal \n\uD83D\uDD39Flexibility and adaptability are crucial as the role is supporting numerous teams and managers\n\n\nIf you are looking to start a career and are dedicated and motivated to work hard, we would love to hear from you This could be a brilliant opportunity to start working in a large, reputable company.\n