Job summary Following the retirement of a staff member, we have an exciting opportunity for an experienced and enthusiastic person to join us to provide an efficient administrative service to the Clinical Governance and Risk Team and Complaints Team. Supporting the Clinical Governance Officer, Patient Safety Investigators, Patient Safety Specialist, Complaints Officer and Head of Complaints and process within their service. This is a part-time post working 33,75 hours per week with flexible working. Main duties of the job Provide comprehensive and effective administrative support and office support systems for the Clinical Governance and Risk Team and Complaints Team Act as first point of contact for the team with queries from clients, carers, clinical and managerial staff and members of the public with due regard to confidentiality, sensitivity and respect. Arrange appointments for Learning Responses and Complaints Meetings liaising with a variety of professionals, service users and other agencies Dealing with incoming telephone calls and taking messages where appropriate. This will sometimes involve dealing with urgent criteria, challenging situations and/or potentially distressing information. Setting up, preparing agendas, attending and minuting meetings that are relevant to both the service and role. Ensuring that the minutes to meetings and any follow up actions are completed and distributed in a timely manner. Liaising with patients, carers, GP's, voluntary agencies and a wide range of medical, nursing and other staff within Sheffield Health and Social Care Trust and other external organisations. About us At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account. Date posted 16 April 2025 Pay scheme Agenda for change Band Band 3 Salary Depending on experience Dependent on Experience Contract Permanent Working pattern Part-time, Flexible working, Home or remote working Reference number 457-25-7134679 Job locations Distington House Atlas way Sheffield S4 7QQ Job description Job responsibilities This is not an exhaustive list of duties and responsibilities, please see full job description and person specification. If you wish to know more get in touch Job description Job responsibilities This is not an exhaustive list of duties and responsibilities, please see full job description and person specification. If you wish to know more get in touch Person Specification Qualifications Essential oGCSE Maths and English Grade A-C or equivalent oBusiness Administration Qualification Level 3 Knowledge Essential oEffective verbal and written communication skills, including the ability to communicate appropriately with different departments, agencies and individuals oAbility to problem solve and seek advice where appropriate oAbility to work with potentially distressing information Experience Essential oExperience of using Microsoft Office packages including Outlook, Word, Excel and PowerPoint. oExperience in working with IT systems oSignificant relevant experience in an administrative role Desirable oExperience in NHS or similar role Person Specification Qualifications Essential oGCSE Maths and English Grade A-C or equivalent oBusiness Administration Qualification Level 3 Knowledge Essential oEffective verbal and written communication skills, including the ability to communicate appropriately with different departments, agencies and individuals oAbility to problem solve and seek advice where appropriate oAbility to work with potentially distressing information Experience Essential oExperience of using Microsoft Office packages including Outlook, Word, Excel and PowerPoint. oExperience in working with IT systems oSignificant relevant experience in an administrative role Desirable oExperience in NHS or similar role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sheffield Health and Social Care NHS Foundation Trust Address Distington House Atlas way Sheffield S4 7QQ Employer's website https://www.shsc.nhs.uk/working-us (Opens in a new tab)