An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry, offering excellent benefits.
As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
This permanent role offers a salary range from £25,000 - £28,000 (DOE).
You will be responsible for:
1. Deliver outstanding customer service with empathy and understanding.
2. Promptly and efficiently address customer enquiries.
3. Act as the primary contact for customers via phone and email.
4. Accurately update order statuses within the laboratory asset management database.
5. Adhere to ISO17025 and ISO9001 accreditation processes.
6. Perform preliminary quality assurance and contract review tasks for work order approvals.
7. Assist the Logistics department in meeting customer delivery needs.
8. Contribute proactively to continuous improvement efforts.
What we are looking for:
1. Possess customer service experience, preferably in a technical environment.
2. Ideally, have technical knowledge and experience in preparing technical documents and requirements.
3. Skilled in Microsoft 365 apps, especially Outlook.
4. Customer-focused with excellent communication skills.
Working hours: 8.30am - 5:00pm
Ready to take on this exciting challenge? Apply today and become a part of our client's success story!
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