Location Belfast, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Liverpool, Manchester, Newcastle Upon Tyne, Preston About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. HMRC is looking for a passionate Senior Service Designer, who can champion user-centred design across our department. Working as part of our GOV.UK team in HMRC Communications and Guidance, youll play a vital role in shaping user experiences that impact millions of people and help make sure our content and services meet user needs. Our team designs guidance, tools and forms that sit on GOV.UK to support programmes and business areas across the department. Were looking for a Senior Service Designer to join us so we can continue to make sure were designing the best possible experience for our users. This is an opportunity to make a real difference and help simplify the tax system for everyone. Youll be part of a user-centred design community thats breaking the mould of traditional government work. And youll work in a supportive environment with plenty of opportunities to learn, grow and thrive. If this sounds like the sort of thing which excites you, this is the job for you. Job description HMRCs services are complex, youll need to enjoy tricky problems and thinking about how content, services, processes and policies connect across end-to-end journeys to help users achieve their goals. Millions of people have to use our services, which means we need to design for a range of complex needs and outcomes. Youll need to be curious about who will use our services, as well as how: they will interact with them their experiences can be improved and tested through user-centred design Alongside working on complex design projects, youll also be a member of a developing service design community. This community provides a safe space to test out design ideas and offers support to other service designers to attain the best possible outcomes. Person specification As a Senior Service Designer, you will: provide service design expertise across complex user journeys develop user-centred experiences that meet user needs and fulfil business outcomes shape the Service Design function in the team based on best practice from the wider Service Design profession use and promote best practice and standards to design usable and inclusive experiences consistent with the rest of government and HMRC analyse pain points and failure points within the user experience and create recommendations to address any issues identified map current user journeys and design service blueprints for new or improved experiences or processes across multiple channels effectively communicate complex information and ideas using sketches, scenarios, diagrams, maps, prototypes, and written narratives for multiple audiences build collaborative relationships within multidisciplinary teams and with senior stakeholders across the organisation effectively use facilitation skills with teams and stakeholders to build a shared understanding of problems to be solved, work through challenges and enable design-led decision making You will also be expected to: line manage, coach and mentor Service Designers - providing them with guidance, support, constructive feedback and design direction lead peer review sessions with other profession members to make sure service design standards are upheld across the organisation actively participate in the HMRC and cross-government design communities by leading community sessions and supporting initiatives seek out opportunities for learning and improvement by getting feedback from your colleagues and the business Essential Criteria: You will already have considerable experience and understanding of: designing large or complex services that meet user needs and organisational outcomes, across all channels using user research and data to understand user needs, identify and understand problems, inform design decisions and influence stakeholders clearly and effectively communicating complex information and ideas, using things like sketches, user journeys, diagrams, maps, prototypes, and written narratives planning and facilitating workshops with senior stakeholders across organisational boundaries, end users and/or internal users engaging and collaborating with teams and stakeholders in a variety of ways to build a shared understanding of problems to be solved, work through challenges and facilitate design-led decision-making Desirable Criteria Ideally you will also have knowledge and experience of: working with the Government Service Standard, Service Manual and Design System experience of leading, managing, coaching or mentoring people Technical skills We'll assess you against these technical skills during the selection process: Evidence-based design Designing strategically Designing together Leading design For more detailed information please click on apply Thank you ADZN1_UKTJ