I'm looking for a cracking First-Line Support / Service Desk Engineer to join my market-leading client who work from an incredible HQ in the heart of Leicestershire.My client are a force to be reckoned with, within their industry and have a flawless reputation. They're a leader across the UK in what they do and they're absolutely the type of business, as an up-an-coming Support enthusiast.. That you'd want to join!
You'll join an established and talented Service Desk function who provide only the very best tech support to end-users - ensuring that any issues are resolved efficiently and only to the highest of standards.So.. Your main remit is First Line Level Support so naturally, we'd like you to bring some commercial exposure within 1st Line to this role! You'll have the ability to follow established processes to ensure service quality and overall user satisfaction. You'll also be confident in assisting in user on-boarding and providing guidance to promote self service and reduce recurring issues across the business.Not only will you deliver outstanding levels of service; but you will play a key role in enhancing service operations, support compliance and ensure overall customer satisfaction!Now - for the important bit. As an individual - I am looking for a confident, approachable individual who strives to deliver only the best level of service at all times. Whilst you might not tick all aspects of the technical exposure we are looking for; it's more abo...