Department: Digital Apprenticeship - ICT L3
Location: Herefordshire
Compensation: £16,770 / year
Description
Location: Overross House, Ross Park, Ross-on-Wye, Herefordshire, HR9 7US
Working for Igne
The construction, infrastructure and energy ecosystems are evolving. Igne enables these sectors to succeed through the provision of integrated or stand-alone solutions to site investigation, testing, UXO, geo-environmental, geothermal energy and water supply challenges.
We now have an exciting opportunity to join the Igne IT Department, on a Level 3 IT Support Engineer apprenticeship. You will be exposed to leading edge technologies like Darktrace, FortiSASE and Microsoft 365. We remotely support three hundred workers across the UK and you will quickly become IT's first point of contact for these users.
The Package
* Starting salary: £16,770 per annum (increasing to National Minimum/Living Wage after 12 months if aged 18+).
* 25 days annual leave plus bank holidays
* Monday – Friday, 8.30am – 5pm
* Hybrid: 5 days in the office per week for the first month, which will then be reviewed. You will work a minimum of 3 days per week in the office.
* Company pension scheme
* Free parking onsite
* Regular training and CPD opportunities
What will I be doing as an apprentice?
Igne are pleased to offer you the opportunity to earn a salary and study towards a nationally recognised qualification through our Level 3 IT Apprenticeship.
We're looking for a tech-savvy, quick learner with a passion for problem-solving to join our dynamic Internal IT Support team based in Ross-on-Wye. Experience is not necessary for this role but you must be technically minded and eager to learn. This is an entry-level role and we will build your knowledge with a view to progressing you to a certified Microsoft Engineer.
* Provide Triage to incoming incidents for our national user base.
* Manage the ticket queue.
* Providing IT support for Windows laptops and desktops which will include troubleshooting and resolving hardware and software issues.
* Providing support for the office infrastructure, including network management, printing/scanning maintenance, telephony and internet connectivity troubleshooting.
* Supporting the wider Inhouse team in the effective delivery of projects.
What could the future look like?
There's no limit to what you can achieve while working with Igne. Their team is at the heart of what they do, and they are looking for someone who wants to play a key part in that long term. As a successful applicant, you have the potential to secure a permanent position at the end of your apprenticeship and truly progress within the business!
Through practical 'on-the-job' training you'll have the opportunity to learn new skills to provide competency and responsibility in carrying out testing and to help develop your career.
This apprenticeship program serves as a stepping stone towards a rewarding career in IT. This enables you to take on more specialised roles or progress into leadership positions. You can look forward to a range of potential career paths in all industries, as there is a growing demand for skilled IT professionals across all areas of business!
Rest assured, your hard work and determination will be recognised!
What will you bring?
Qualifications
It's about enthusiasm, not school results. In our experience, the most successful apprentices are those who have the drive to find out more about the sector, can be up-front about what they do and don't already know, are considerate, self-reflective and impatient to learn the job role!
Experience
Whilst previous experience is great, we're not just interested in experience and qualifications; we're looking for someone with the right attitude and aptitude to fit right in at Igne.
About you
* This is a very hands-on role so you should be willing to get stuck in and learn from the offset!
* You'll have an inquisitive mind, and love to know how things work.
* Strong communication skills, both verbal and written
* We're looking for someone who is focused and careful in all aspects of work. You'll be results-oriented, and able to use good attention to detail to identify and troubleshoot issues.
* You'll be a strong team player, who loves to support those around you and create an inclusive and friendly environment
* A basic understanding of Windows, Microsoft 365 and Word/Excel are desired!
* You'll love to be busy, and love IT even more!
To succeed in this apprenticeship, you'll need bags of enthusiasm, be a fantastic collaborator and be hungry to learn!
Please note, because of the location of this position, you will require a driver’s license and access to your own car.
Even if this doesn't sound quite like you, but you still think you could do a great job in the role, get in touch. We're always open to hearing from you!
So how does the apprenticeship work?
At Tiro we're obsessed with changing lives through science and technology apprenticeships so we can't wait to have you on board.
Over 12-15 months, you'll devote a minimum of 6 hours of your working week on 'off the job' training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spent writing assignments). Together this will count towards a Level 3 Information Communication Technician Apprenticeship. You'll be trained by an expert tutor from Tiro as well as an experienced mentor at Auxilion who together, will make sure you develop the knowledge, skills, and work habits you'll need to succeed in your career.
Want to know more? Check out the apprenticeship standards here.
Eligibility
While we never want to hinder your job application process with obstacles, there are some minimum requirements you'll need to meet in order to do an apprenticeship; these are rules set by the UK Government.
You'll need to be over 16, not in full-time education, have lived in the UK for 3 years and have the right to work in the UK.
If you don't quite meet these minimum requirements yet, let us know you're interested here and we'll get in touch to discuss this further with you.
#J-18808-Ljbffr