Job Description: Application Support Consultant
Position Details
* Role : Application Support Consultant
* Salary : £30,000–£35,000
* Location : Office-based (Full-time)
Key Responsibilities
* Handle support tickets and calls, triaging, resolving, or escalating as needed.
* Troubleshoot issues ranging from basic queries to critical system outages.
* Provide support for global teams, including UK, US, South Africa, and Australia.
* Collaborate with internal IT and development teams to address and resolve technical issues.
Key Requirements
* Knowledge of Sage 200x3 support (highly advantageous).
* Experience with warehousing systems is a plus.
* Proven experience in IT support roles, ideally within application support.
* Strong problem-solving skills and a proactive approach to learning and resolving issues.
* Excellent customer service skills and ability to work collaboratively in a team.
* Comfortable working in IT environments and supporting multiple time zones.
Team & Culture
* Join a culture that values a hands-on approach and a willingness to learn over formal academic credentials.