Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
Job Description
* To provide clean, hygienic, comfortable and hazard-free areas in the hotel, achieving maximum guest satisfaction and organizational profitability, while maintaining impeccable housekeeping standards.
* Responsible for the usage of all departmental master keys and other keys to ensure safety and security for guests and hotel property.
* Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction.
* Remain alert, courteous, and helpful to guests and co-workers at all times.
* Responsible for cleaning guest rooms, public areas, Executive Office, and other duties as assigned.
* Report any matters affecting the interests of Grand Mercure Bangalore to the Management.
* Establish and maintain seamless co-ordination and co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
* Interact with guests and hotel personnel in an efficient and friendly manner.
* Provide effective support to the team to enable them to deliver a range of effective and efficient services.
* Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
* Provide a high level of service standards.
Qualifications
Diploma / Degree in Hotel Management or any other equivalent qualification.
Additional Information
Minimum of 0-1 years of Experience.
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