Matthew James Recruitment are seeking a dedicated and detail-oriented Service Administrator to join our client. The ideal candidate will play a crucial role in ensuring efficient service delivery, maintaining customer satisfaction, and supporting our operations. This position requires strong communication skills, a knack for data entry, and the ability to analyse information effectively. Bilingual or multilingual candidates, particularly those fluent in Spanish, are highly encouraged to apply.
Working Hours- 8.30am until 5pm
Duties
* Perform accurate data entry and maintain up-to-date records in our systems.
* Analyse customer information and service requests to provide tailored solutions.
* Communicate effectively with customers via phone and email, ensuring a professional and courteous approach at all times.
* Demonstrate excellent phone etiquette while handling inquiries and resolving issues promptly.
* Assist in upselling services by identifying opportunities during customer interactions.
* Collaborate with team members to improve service processes and enhance customer experience.
* Maintain a clean and organised workspace to promote efficiency.
Experience
1. Proven experience in a similar administrative role is preferred but not essential.
2. Strong data entry skills with attention to detail.
3. Ability to analyse information and make in...