Matthew James Recruitment are seeking a dedicated and detail-oriented Service Administrator to join our client. The ideal candidate will play a crucial role in ensuring efficient service delivery, maintaining customer satisfaction, and supporting our operations. This position requires strong communication skills, a knack for data entry, and the ability to analyse information effectively. Bilingual or multilingual candidates, particularly those fluent in Spanish, are highly encouraged to apply. Working Hours- 8.30am until 5pm Duties Perform accurate data entry and maintain up-to-date records in our systems. Analyse customer information and service requests to provide tailored solutions. Communicate effectively with customers via phone and email, ensuring a professional and courteous approach at all times. Demonstrate excellent phone etiquette while handling inquiries and resolving issues promptly. Assist in upselling services by identifying opportunities during customer interactions. Collaborate with team members to improve service processes and enhance customer experience. Maintain a clean and organised workspace to promote efficiency. Experience Proven experience in a similar administrative role is preferred but not essential. Strong data entry skills with attention to detail. Ability to analyse information and make informed decisions based on customer needs. Bilingual or multilingual abilities are advantageous, especially in English and Spanish. Excellent communication skills, both verbal and written, with a focus on customer service. Experience in upselling or sales support is a plus. Proficient in using office software and systems relevant to administrative tasks. We look forward to welcoming a motivated Service Administrator who is eager to contribute positively.