Job Description
Our client, a leading provider of emergency response, disaster restoration and building repair services, is seeking a Home Insurance Claims Administrator to work in their Pudsey office. This vacancy has arisen due to business development and growth.
This is a permanent, full-time office-based position, which will suit an organised individual with excellent customer service, verbal and written communication skills and a good understanding of property insurance claims.
Hours are 9am–5pm, Monday to Friday, with half an hour for lunch each day.
Key Responsibilities:
* Case management from first point of contact for new cases to conclusion and invoicing.
* Communicating proactively with customers and instructing clients over the telephone and in – writing.
* Allocating contractors and providing oversight, quality standards and adherence to SLAs.
* Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.
* Responding effectively to technical queries, issues and complaints.
* Production of management information.
* Reviewing and updating compliance requirements.
* Handling claims on a Delegated Authority basis from Insurers
Requirements:
* Minimum 1 years’ experience of property claims handling.
* Good communicator experienced in dealing with insurers, policyholders, contractors and loss adjusters.
* Capable of working within a small team, bringing a positive can-do attitude, focus and discipline to the management of a busy workload.
* Computer literate.
Benefits:
* Salary £26,000-£30,000 dependent on experience.
* 20 days annual leave plus bank holidays
* Company pension scheme – 9% contributions split equally between employer and employee.
* On-site parking.
* Progress with insurance related qualifications is supported and financially rewarded.