Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture. Role Description Are you passionate about Credit Management? Do you want to work for the world’s number one insurance brand? Look no further Are you an experienced Senior Credit Controller within the insurance sector and looking for a new role in a growing team? We are looking for an experienced, passionate and motivated Senior insurance Credit Controller to join our successful Credit management Team in Guildford. The purpose of this role is to contribute to the delivery of Credit Management’s objectives and Key Performance Indicators (KPIs) through the timely and effective performance of duties, maintaining standards, building effective relationships and providing supervisory support to the Credit Management Team Leader. Key Responsibilities • Undertakes credit control activities, in accordance with the defined processes, to ensure prompt premium payment and to achieve agreed KPIs. • Ensures timely and accurate allocation of payments to the appropriate policy entries. This includes the coordination and reconciliation of all items on Broker accounts. • Escalates to business and/or Team Leader where support needed to improve broker payment performance or resolve queries. • Processes accounting entries and payment requests in accordance with assigned authority levels. • Working with offshore team in collaboration of achieving targeted portfolio results. • Ensure policy and procedures, workflow for assigned areas of responsibility, as well as archived records to satisfy audit and statutory requirements are maintained. • Performs assigned leadership activities to the support the Team Leader with managing the team and ensuring best practise is applied. • Deputise and/or attend meetings in the Team Leaders absence. • Prepare and issue monthly broker statements of accounts • Allocate funds received and request closings and slips from Brokers • Pursue debtors frequently by telephone, email, teams meeting to secure payment • Identify and escalate NOC from aged debt • Build strong relationships with internal and external stakeholders to progress collection process • Be responsible for engaging and chairing regular meetings with each business unit to address any credit control issues and escalations • Provide oversight to existing processes, challenging any redundant requirements as model evolves and ensure we deliver continuous improvements • Analyse and identify inconsistencies and record errors in booked premium, liaise with underwriters and technical team to correct booked entries • Resolution of unallocated cash, provide constructive feedback on issues which have resulted in mis posting to unallocated cash • Ad hoc duties as requested by management Key requirements • Analytical problem solving approach, ability to identify and analyse problems, creating and implementing solutions, decision making skills • Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy • Ability to complete large complex reconciliations on Broker accounts • Excellent communication and interpersonal skills and conversing with external clients • Proactive and a team player, time management skills and meeting deadlines • Ability to multitask and meet SLAs Skills & Experience • An understanding of business and credit management processes and systems. • Good knowledge of credit management best practice and the ability to apply this in their role. • Up-to-date knowledge and understanding of all relevant Compliance and Regulatory rules and procedures. • Good working knowledge of Microsoft Excel and good knowledge of other Office applications. • Able to manage workload and priorities, adapting to changing needs and priorities. • Good negotiation skills and communication skills. • You will be results-oriented, data-driven and innovation-minded, able to adapt quickly. • GCSE or equivalent (including Maths and English at grade C or above). • CICM qualification to certificate level preferred, or a desire to study towards this qualification would be desirable. • Experience of working in credit management / credit control for in excess of 5 years. • Experience working within the Insurance industry, desirable. The ideal candidate with have; • General Insurance and Credit Control background • Analytical problem solving approach. • Excel knowledge to an intermediate level. • Ability to complete large complex reconciliations on Broker accounts • Excellent communication skills • Be a proactive team player • Ability to meet deadlines and SLA’s in a fast paced environment.