Customer Care - Oakleaf - Full Time 30+ hours per week
McDonald's is one of the most recognized brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organizing special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets, and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
You'll be working in our fast-moving, high-energy environment, and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous, and helpful behavior will come naturally to you, and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
1. Holiday pay
2. Service Awards
3. Meal allowance
4. Employee discounts from top high street and online brands
5. Flexible scheduling
6. Free meal during your shift
7. Pension scheme (if eligible)
8. Performance reviews
Training and Support
At McDonald's, we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.
Why work here
Our values show what matters most to us and tell the world what McDonald's stands for. Our McFamily live by them every day across the world, from colleagues working in restaurants right through to the farmers in our supply chain. We're always evolving to meet a changing world, and our core values and commitment to them define who we are and guide everything we do.
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