Field Service Engineer - Heavy Plant & Equipment - Oxford/Birmingham & surrounding areas - UK
Elite Consultancy Network have an exciting opportunity for an experienced Field Service Engineer to join their prestigious client, a market leading dealer within the UK heavy plant market.
Responsibilities
* Self-manage the service and repair construction equipment
* Identify mechanical problems, using technical knowledge and computerised diagnostic equipment
* To be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress
* Maintain a sufficient personal toolkit to enable you to carry out the job effectively
* Accurate completion of systems / paperwork
* Order parts for your work as necessary and to return parts in a clean condition at the time of job completion, to aid the efficient invoicing of workshop jobs
* To assist and coach colleagues with technical support and guidance where necessary
* Flexibility to work overtime as and when necessary and to honour reasonable call out requests
* Attend any relevant product / systems training courses, staying away from home where required, to ensure a high standard of competence required to efficiently complete duties
Qualifications
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Desirable: Welding and fabrication
* Be a good team worker
* Ability to communicate efficiently with colleagues, management and customers
* Commercially aware, effectively supporting the customers within the geographical area
* Problem solving ability and high level of diagnostic skills
* High standards and attention to detail
* Ability to understand technical literature/systems
Benefits
* Annual pay review
* 38.5 basic hours per week - Core hours: Monday to Wednesday 08.00 – 16.30 Thursday 08.00 – 16.00 Fridays 8.00 – 15.30
* Overtime paid after 38.5 hours at time and a half until 12pm Saturdays
* Overtime paid at double time after 12pm Saturdays
* 25 days annual leave + 8 days bank holiday
* Pension – business will match employee contributions up to 5%
* Medical and dental family health plan
* Wellbeing App offering discounts and vouchers
* Financial/Physical/Mental Health Counselling and Coaching sessions
* Company bonuses
* Paid door-to-door
* Company van + fuel card
* Laptop and phone
* Life Assurance: 4x annual salary
* 8 weeks full sick pay from day 1
* Free Will writing service
* Uniform, full PPE
* Annual OEM training