Full time - Office Based Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. Working as part of the Facilities Team you will provide an effective helpdesk operation, offering user support and customer service on operational matters, using company supported computer applications and platforms. Troubleshooting problems and advising on the appropriate actions to be taken. Ensure the smooth running of the Quantum FM team by completing outstanding actions and giving feedback while delivering a high standard of service to assist Quantum Care with the compliance. Main Responsibilities: Respond to help desk requests in person, via the phone, email or through the helpdesk system To be able to co-ordinate Internal maintenance engineers/decorators and external contractors, including working alongside other external helpdesk operatives and systems To be able to plan maintenance and decorating work effectively Identify and escalate situations requiring urgent attention Keep up-to-date with system information, changes and updates Raising and processing purchase orders Advise help desk callers on appropriate actions being taken Knowledge & Experience: Minimum requirement of relevant qualifications in at least one of: English and Maths GCSE Grade A to C Proven sufficient experience in dealing with contractors and suppliers in accordance with service standards and agreements operating a CAFM system The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation Understanding of Health & Safety compliance and working with Service Level agreements and Key Performance Indicators If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits: Career development opportunities and recognition of career milestones Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life. Company Pension Scheme (after 1 years’ service) Free DBS check Access to retail discounts and offers Refer a friend scheme of £500 per referral Terms and Conditions apply to all benefits This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.