Titan are currently working with a Freight Forwarder based in London Heathrow who are looking for an experienced Senior Import Operatorto join their team. Hybrid working - 3 days office / 2 days home (after probation) Key Responsibilities: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo for Ocean & Air Understand and input applicable financial components of shipments to generate correct billing for customers Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute / coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Create, maintain, and update shipments, ensuring accurate data Provide complex quotes based on needs of network Provides track and trace service to customers and generates shipment documents Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Build great relationships with customers, responding timely and following up on issue resolution Monitor customer shipments trends and its impact to our processes and operations Required Minimum 3-5 years of Freight Forwarding experience Experience with CNS & Destin8 Knowledge and experience with customs procedures (customs clearance, bonded transports) Strong prioritisation, multi-tasking skills and high level of flexibility Proactive, ambitious, hardworking, and analytical mindset Excellent written and oral communication skills Ability to work in a fast-paced and deadline-driven office environment Proven track record of dealing with customers and being client focused Previous experience within a similar environment is essential The company offers a great working environment, working hours are Monday to Friday, offering a salary between £30,000 - £40,000 depending on experience. To apply, please send us your most up to date CV, detailing your relevant experience and we will call you back to discuss the position in more detail.