This role is very varied and requires a candidate who can work in a fast-paced environment and with accuracy. You will need to have exceptional communication and people skills, both of which will help you to achieve a rewarding role in this supportive organisation.
We have a keen team ethos at the Garden Surgery which is underpinned by training and mentoring. There are opportunities to support the clinical team with various administrative duties which help to create multiskilled personnel and share knowledge and progression too.
You will need to be resilient and have a good work ethic to be able to keep up with changes and provide a care navigation service to our patients.
Main duties of the job
This role is clerical and administrative and involves dealing with people who are often distressed or frustrated, so good listening and communication skills are needed to project a confident and positive approach to problems.
Job responsibilities
Job Title: Medical Receptionist
Department: Reception and Administration Team
Main Purpose of Job:
To provide a focal point of contact for patients of the practice and administrative support to the practice's clinicians.
Main Duties:
1. Welcoming patients and visitors face to face and over the telephone.
2. Ensuring confidentiality is maintained at all times.
3. Establishing the reason behind visitors' attendance/call to surgery in a friendly and courteous manner.
4. Ensuring patients are dealt with in an efficient and appropriate way.
5. Ensuring enquiries/telephone calls are actioned promptly and where necessary passed to the appropriate responsible person.
Management of Patient Registration:
1. Taking necessary details from patients to ensure the appropriate registration form is provided.
2. Ensuring all required details on the registration forms are complete.
3. Registering patients on the computer and booking new patient checks with Practice nurse or Health Care assistant.
Appointment management:
1. Locating appropriate appointment types based on information provided by patients with appropriate healthcare professionals.
2. Ensuring necessary details are obtained from patients to book appointments, i.e., Name and address, reason for attendance.
3. Confirming the correct patient has been booked into the appointment slot.
4. Providing an efficient appointment booking service.
5. Effectively handling requests for cancellation and rearranging of appointments.
6. Actioning requests/directions from doctors/nurses.
7. Creating requests for home visits and passing clinically based messages promptly.
8. Ensuring all necessary, appropriate, and relevant information is obtained to deal with problems.
9. Managing daily results and distributing to clinicians.
10. Calling patients for checks.
11. Reacting to directions to call in patient groups where required and with appropriate training.
12. Managing repeat prescribing and online access.
13. Administering outgoing communications and/or samples.
14. Safeguarding all keys, cash, and accessible patient identifiable information.
15. Reviewing personal and team responsibilities regularly.
16. Using initiative and competence to identify outstanding actions and tasks accordingly.
17. Actioning relevant tasks and responsibilities promptly, efficiently, and professionally adhering to Practice protocols and staff handbook.
18. Reporting inadequacies in building and being responsible for Health and Safety.
19. Identifying own training needs.
20. Participating in the Significant event analysis process.
21. Accepting and reacting to change.
22. Working reliably, calmly, and competently under pressure.
23. Being positive, honest, and professional in your approach.
24. Communicating capably, acting resourcefully.
25. Working at all times in an organised way and in accordance with protocols, procedures, and regulations including the staff handbook.
Person Specification
Experience
* Awareness of health inequalities and vulnerability.
* Ability to be non-judgemental.
* Experience within a GP Practice.
Qualifications
* GCSE grade 4 or C or above in English and Maths.
* Experience in a fast-paced environment.
Skills
* Ability to problem solve.
* Great communication skills (including telephone-based and face to face).
* Patience and understanding.
* Awareness of compliance standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr