Greensands Medical Practice are looking for an enthusiastic, motivated and hardworking receptionist/care navigator to provide a high quality service to our patients and contribute substantially to our practice team on a full-time basis. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include: Greeting and directing all patients. Making appointments. Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in challenging situations. Ability to work as part of a team and under own initiative. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. A positive and friendly approach to patient service. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us We are a large, well respected, stable Practice operating across two sites in Potton and Gamlingay. We are a very hard working team with a commitment to providing high quality clinical care to our patients. Patient list size – 12,800 Nine GP partners Rural market town and village locations Free parking, easy commute Positive CQC report Cambridge medical student training practice SystmOne computer system Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.