Job Description
COMPANY INFORMATION
We’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We supply 5 million+ bicycles annually to thousands of Retail locations and Customers in more than 50 countries. We are known in the industry for durability, innovation, comfort, and style - for every member of the family.
We’re looking for a Rider Service Specialist to join our team based at our offices in Ampthill, Bedfordshire.
You will be responsible for providing Aftersales Support and Advice to our Riders, Consumers, and Retailers.
You will be comfortable dealing with all incoming and outgoing correspondence including telephone and social media queries. You will also contribute to the development & maturity of our Returns and Warranty process.
You will be hands-on and eager to get involved from the start. This is a fantastic opportunity for someone to get involved and help build a fantastic Aftersales and Rider Support Customer Service offering in the UK.
The role works alongside our UK, European and US teams on the HUFFY and Licensed brands.
JOB DESCRIPTION / KEY RESPONSIBILITIES
1. Provide timely and professional responses to all Customer enquiries across multiple channels.
2. Answer phone calls from Consumers and Retailers in a friendly and professional ...