About The Role Team – Agency & Commission Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working Top 3 skills needed for this role: Excellent communicator Attention to detail Able to adapt to business needsWhat this role is all about: Vitality is an award-winning, dynamic financial services provider with a visionary future. We seek dependable people with the drive and tenacity to excel, even in tough situations. Our customers rely on us, and you'll play a key role in delivering exceptional service. As an Agency and Commissions Assistant, you'll provide professional, efficient, and courteous telephonic and email support to our Business Consultants and Brokers. This role is crucial for smooth operations and strong partner relationships. At Vitality, you'll experience a blend of creativity and innovation within challenging objectives. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. If you have the skills and experience, apply now to join us as an Agency and Commissions Assistant. Key Actions To provide professional, efficient, courteous, and accurate support to Brokers and Business Consultants regarding commission and agency queries telephonically and via email. To effectively manage time and work within a team to meet our Service Level Agreement demands. Investigating, resolving, and replying to email queries. Be able to deal with difficult conversations which result in a positive solution.What do you need to thrive? A good command of written and spoken English A good understanding of Mathematics Previous telephony experience is essential, preferably in a financial services organisation Experience of communicating orally and in writing with external 3rd parties Computer literate including the use of Microsoft office, especially Excel Willingness and ability to adapt to changes in technologies and processes Enjoy working collaboratively to support your team and wider teams within Vitality, as well as independently Ability to prioritise workload and take end to end ownership of broker queries So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salaryThese are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society.We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024 Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care. Plus, you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Diversity & Inclusion At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality’s approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible