Helpdesk Administrator
Bristol Based
£24-26k Negotiable
Are you an Administrator with good customer service skills looking for a new exciting role? Do you have experience in planning, scheduling, and organizing?
This Engineering Maintenance company specializes in Mechanical, Electrical, and Building Maintenance across the south of England and is recruiting due to continued growth within their business.
As a Systems Administrator, you will work closely with the Helpdesk team to ensure jobs that are called in are allocated to the correct engineer or subcontractor and completed on time and within the SLA agreement with the client.
Main Duties:
1. Following any instruction from Helpdesk Manager
2. Book & schedule all works & engineers
3. Input leads, tasks & quotations
4. Organize documentation
5. Approve job cards whilst monitoring vehicle tracker data
6. Progress jobs to invoice stage
7. Complete ownership of engineers throughout their working day
8. Open new projects
9. Manage all data input on customer portals
10. Complete paperwork for every project i.e. gas & electrical certification
11. Complete client engagement - before, during & post
12. Key client ownership
13. Follow pre-written scripts & procedures
14. Manage all projects to include correct costs, cost centres, variations & completion documentation
15. Contractor works orders
16. Purchase orders
17. Answer phone, action where applicable & relay messages accordingly
Other Qualities & Requirements:
1. Previous FM/helpdesk experience desirable
2. Smart appearance
3. Good telephone manner
4. Punctual
5. Excellent verbal and written communication skills
6. Excellent customer service skills
7. Competent in the use of all Microsoft Office programs
8. Able to prioritize work whilst working under pressure
9. Flexibility with hours of work to cope with work demands
10. Able to work on own initiative and as part of a team
11. Committed to ongoing personal development/training
For further information on the role and the company you would be working for, please APPLY NOW or get in touch with Rhymel Henderson for a confidential chat.
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