Job summary The Transport Assessment and Booking Facilitator will be responsible for managing the patient transport assessment and booking process within a healthcare setting. This role acts as the first point of contact for the Transport Assessment and Booking Service, ensuring that patients receive the appropriate level of service for their transport needs. Please be advised that this advert may close early should we receive a high volume of applications. Main duties of the job We are seeking a highly motivated and dedicated individual to join our team as a Transport Assessment and Booking Facilitator. Key responsibilities include assessing patients' eligibility for hospital non-emergency patient transport, coordinating transport arrangements for eligible patients, and communicating alternative transport options for those who do not meet the criteria. The facilitator will also maintain and manage the transport assessment database and booking system, ensuring accurate and up-to-date records. Additionally, the role involves liaising with transport contractors to coordinate and ensure the smooth operation of transport services. The facilitator will also be required to provide data and run reports for audit purposes, supporting the continuous improvement of services and adherence to operational standards. This position is integral to ensuring timely and efficient transport arrangements for patients, facilitating smooth hospital operations, and delivering high-quality patient care. About us St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. Date posted 17 April 2025 Pay scheme Agenda for change Band Band 3 Salary £30,039 to £31,088 a year 0 Contract Permanent Working pattern Full-time Reference number 200-NN-7083940-A&C-Z Job locations St. Georges Hospital Blacksahw Road Tooting, London SW17 0QT Job description Job responsibilities Act as the point of contact for non-emergency transport eligibility assessments. Provide excellent customer service, dealing with queries and assessments professionally. Adhere to protocols for patient eligibility assessments. Perform social and medical assessments to determine eligibility. Ensure all assessment documentation is completed and maintained for audits. Update PAS and transport assessment databases accurately. Communicate assessment outcomes to patients clearly. Inform non-eligible patients of alternative transport options and appeals process. Book non-emergency transport for eligible patients in line with Trust standards. Schedule transport ensuring timely arrival for appointments. Liaise with transport contractors to manage delays or issues. Remind patients of transport bookings and ensure accurate EPR data. Participate in training and support staff development. Cover duties during colleague absences and support ongoing service improvements. See attached Job Description for more details Job description Job responsibilities Act as the point of contact for non-emergency transport eligibility assessments. Provide excellent customer service, dealing with queries and assessments professionally. Adhere to protocols for patient eligibility assessments. Perform social and medical assessments to determine eligibility. Ensure all assessment documentation is completed and maintained for audits. Update PAS and transport assessment databases accurately. Communicate assessment outcomes to patients clearly. Inform non-eligible patients of alternative transport options and appeals process. Book non-emergency transport for eligible patients in line with Trust standards. Schedule transport ensuring timely arrival for appointments. Liaise with transport contractors to manage delays or issues. Remind patients of transport bookings and ensure accurate EPR data. Participate in training and support staff development. Cover duties during colleague absences and support ongoing service improvements. See attached Job Description for more details Person Specification Qualifications Essential GCSE or Standard equivalent experience Recognised IT Qualification Desirable Basic medical terminology Evidence of further study Experience Essential 2 years experience in a administrative role within healthcare Experience of working with the public Desirable Experience of dealing with patient queries Skills Essential Working knowledge of how to use Microsoft Office package (e.g. Word, Excel, PowerPoint, Access) Competent using Electronic Patient Records Desirable Knowledge of Patient Transport Criteria Person Specification Qualifications Essential GCSE or Standard equivalent experience Recognised IT Qualification Desirable Basic medical terminology Evidence of further study Experience Essential 2 years experience in a administrative role within healthcare Experience of working with the public Desirable Experience of dealing with patient queries Skills Essential Working knowledge of how to use Microsoft Office package (e.g. Word, Excel, PowerPoint, Access) Competent using Electronic Patient Records Desirable Knowledge of Patient Transport Criteria Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St George's University Hospitals NHS Foundation Trust Address St. Georges Hospital Blacksahw Road Tooting, London SW17 0QT Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)