Cedars Retirement Village is looking for a Facilities Manager who will support the development of the village estates plan to meet the grounds, maintenance, and housekeeping needs for residential and communal areas.
You will ensure buildings, fixtures, fittings, equipment, and grounds are attractive, safe, and enjoyable for our residents, customers, and visitors, whilst also providing a cost-effective domestic cleaning and maintenance service to our residents. You will set the standards for the Estates team to deliver a consistently excellent service within budget.
Main Responsibilities:
* Ensuring the village teams are meeting the highest levels of service, building relationships with our residents, championing their experience, taking on board their feedback, and managing their expectations.
* Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business.
* Providing support to individual residents in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies and service providers as appropriate.
* Working collaboratively with the village Residents' Association and its elected Committee and Officers.
* In conjunction with the General Manager, preparing and monitoring the annual budgets for grounds, gardening, preventative, and reactive maintenance of the village.
* Responsibility for the maintenance and general upkeep of all buildings and all mechanical and electrical plant within the village.
* Responsibility for the maintenance and general upkeep of all grounds within the village.
* Responsible for the cleanliness levels within the village.
* Responsibility for all safety & security aspects relating to the village.
* Setting out a programme of routine and preventative maintenance throughout the village covering both communal and residents' own areas.
* Ensuring the provision of a safe environment for residents, staff, and visitors.
* Complying with all legislative requirements and local and companywide policies and procedures relating to Health and Safety.
* Organising and coordinating people and operations, planning rotas and cover to meet wage budget.
* Providing feedback from residents and customers to the management team, informing the development and improvement of attractive additional services that will sell well.
What we are looking for in our successful Facilities Manager?
* Previous experience in a similar role or environment.
* People management experience.
* Holds self and others accountable to meet commitments.
* Plans and prioritises work to meet commitments aligned with Retirement Villages goals.
* Builds partnerships and works collaboratively with others to meet shared objectives.
* Consistently achieves results, even under tough circumstances.
* Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
* Secures and deploys resources effectively and efficiently.
* Builds strong resident and customer relationships and delivers customer-centric solutions.
* Develops and delivers communications that convey a clear understanding of the unique needs of different audiences.
In return we offer:
* Pro-rata holidays plus bank holidays off.
* Full sick pay after you have been with the company for 6 months.
* Medicash, after 3 months.
* Birthday Leave.
* Pension Scheme.
* Life Assurance.
* Discounted Gift Cards.
* Plus much more.
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