TRINITY COURT SURGERY JOB DESCRIPTION JOB TITLE: RECEPTIONIST HOURS: 37 hours across 4 days REPORTS TO: PRACTICE MANAGER Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes and updating as necessary Filing post in medical records Fax and photocopy as requested Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Reception Receiving patients, consulting with members of practice team Cover all reception positions as necessary Process appointment requests for appointments from patients by telephone and in person. Deal with visits/requests Have working knowledge of telephone/bleep system, during and after hours Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Other Tasks Specific to Role For example, manage notice boards Confidentiality: During seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately