Job Description The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks depending on workload and staffing levels. The Assistant Practice Manager is responsible for:Operational Management Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Deputising for the Practice Manager in their absence. Coordinating the medical student and work experience programmes. Supporting the Practice Manager and Reception Manager with line management of all administrative staff, ensuring staff development, guidance, and adherence to mandatory training. Overseeing annual leave, study leave, and sickness absence for staff. Ensuring up-to-date smartcard profiles and comprehensive personnel files for all staff. Ensuring all staff have appropriate contracts, references, and DBS checks. Managing professional registration updates for clinical staff via Bright HR. Reviewing and updating job descriptions and person specifications to ensure compliance.Human Resources and Staff Management Supporting recruitment activities, including pre-employment checks and paperwork preparation for new starters. Conducting return-to-work and exit interviews as required. Implementing effective staff induction and appraisal processes. Providing management support to the reception and administrative teams to resolve on-the-ground issues. Embedding a staff development plan and maintaining robust training records. Managing staff welfare, disciplinary proceedings, and grievance issues.Compliance and Quality Improvement Ensuring adherence to CQC regulations and standards. Maintaining health and safety standards, including risk assessments and mandatory training. Supporting continuous quality improvement initiatives and encouraging staff participation in these. Updating clinical templates to align with current practices. Assisting with the submission of QOF, enhanced services, and other reports using CQRS/Open Exeter.Patient Services and Communication Promoting the use of online patient services. Handling patient complaints and implementing the complaints process when required. Ensuring excellent communication across the entire practice team and keeping staff informed of changes.Premises and Facilities Management Managing contracts for services such as cleaning and maintenance. Ensuring the building is well-maintained and arranging necessary repairs. Acting as the building fire marshal and ensuring evacuation lists and visitor logs are current.IT and Data Management Leading the management of the clinical system, ensuring IT security and compliance with information governance. Resolving local IT issues promptly.Other Responsibilities Supporting the implementation of new technologies and processes to meet national and local targets. Supporting medical students and trainees within the practice. Developing and embedding the practice audit programme in conjunction with clinical leads. Maintaining the significant event database and briefing the team on trends and solutions. Ensuring NHS email is used appropriately for practice-related communication. General Expectations Adhere to practice policies, procedures, and guidelines. Keep updated on HR legislation changes and implement necessary procedural changes. Take minutes at all decision-making meetings held by or on behalf of the practice. Undertake other duties as appropriate to the role. This comprehensive job description outlines the responsibilities required to ensure the effective operation and continued development of the practice.