Position: Lead Performance Analyst
Band: 5
Salary: £57,954 - £65,400
Location: Liverpool/Norwich/Newport/Birmingham
Term: Permanent
Number of roles: 2
Hours: Full Time
Closing Date: 20/01/25
Are you passionate about using data to help deliver value to the public? Would you like to join a growing, diverse team of professionals and help shape Crown Commercial Service’s future data ambition?
Job Summary
This role sits at the heart of data within the Data, Insights & Delivery Directorate (DID) at Crown Commercial Services (CCS). The role partners with teams across the organisation to ensure data is used appropriately and with maximum benefit to our customers and to CCS, as well as helping the organisation identify where and how it is best placed to deliver value. The role is a key part of the team that is responsible for providing insight to all parts of CCS, customers and suppliers using various data analysis tools and techniques and building strong relationships with these stakeholders.
Directorate Overview
The DID team is central to making sure that decisions made within CCS are driven by data and insights. As a directorate, we provide reporting and insight support across all areas of CCS, including:
* supplier research
* framework analysis
* internal performance reporting
We are continuing to enhance our performance analytics capabilities and are looking at ways we can gain a deeper understanding of how our users interact with CCS. We are also expanding our data science strengths and exploring new ways to apply emerging technologies, like Artificial Intelligence (AI) and machine learning.
We provide analytics across all of the customer and supplier markets where CCS operate, including survey and research support for our commercial and customer engagement colleagues. Our team uses visualisation tools, such as Power BI to develop and distribute the insights that help CCS succeed.
Team Summary
The Lead Performance Analyst role sits in Performance Analysis, reporting to the Head of Performance Analysis. This team is responsible for turning disparate data types and sources into compelling products and analysis for the organisation to drive insight and help CCS deliver value for the nation.
Key Accountabilities:
* Lead, coach and partner colleagues across directorates within the organisation to define and apply data strategies that react to and shape their data priorities, to help CCS meet its objectives and deliver value to customers
* Lead on the development and consistency of performance measurement frameworks across multiple projects, ensuring that these frameworks are aligned to business needs and strategy
* Deliver, teach and lead on a wide range of analysis techniques, helping the organisation create and learn from insights to drive improvements and decision-making
* Assist the creation, execution and embedding of the strategy for customer journey analytics and customer churn analysis, supporting enhanced customer account management and opportunity insight and ensuring that CCS strategies are based on a robust comprehension of the customer
* Lead the design and delivery of insight and expertise to better understand user needs and how they evolve over time
* Ensure analysis undertaken is completed to the level that is required, partnering with the relevant part of the business to achieve the insights/results required.
* Identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals
* Identify and deal with potential risks across or between all stages of the product life cycle
* Leading the ownership of analysis through to conclusion ensuring that the business get the right insights at the right time to drive value
* Coach and mentor senior performance analysts, performance analysts and associate performance analysts
Essential criteria (To be assessed at application stage):
* Degree-level or equivalent qualification/experience in a quantitative discipline such as data science, statistics or accountancy
* Proven expertise in data analysis and visualisation techniques with a deep understanding of relevant data sources, tools and systems (such as Power BI, Google Analytics, Big Query, Python)
* Demonstrable experience in deploying appropriate analytical approaches for verifying and validating data and analysis
* Excellent communication skills and an ability to communicate relevant and compelling stories using the most appropriate medium, using communication skills to influence, challenge and coach others
* Proven experience of using insight and expertise to understand how user needs have changed over time and ensure that they're met
Desirable criteria:
* Experience of agile project management and delivery
In the event of a high number of applications, the desirable criteria will be used as a second sift.
Success profiles (To be assessed at interview stage):
Behaviours:
* Managing a Quality Service
* Changing and Improving
* Making Effective Decisions
* Communicating and Influencing
* Delivering at Pace
Technical:
* Analysis and insight
* Stakeholder engagement
What we will offer you, here are some of the benefits you can expect:
* Competitive salary
* Generous pension scheme
* A discretionary non-contractual performance related bonus
* Working remotely in addition to working in advertised office location
* Flexi time scheme (available for B1-B6)
* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift is due to commence WC 20th January and interviews dates will be held on 4th, 6th & 7th February. Interview times are to be confirmed. (Subject to change)
To find out more about our recruitment process please click
Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.
A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
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