Job Description
We're working on a brilliant opportunity to join a growing training provider as a Trainee Operations Assistant. This is a 12-month maternity cover position, but with the business having tripled in size over the last two years, there's every chance this could turn permanent for the right person. If you're someone who loves being the friendly face of an organisation and thrives in a support-focused, people-first role - this could be the perfect fit.\n\nThis role is all about making sure students, visitors, and internal teams have a smooth, positive experience from the moment they arrive on site.
You'll be supporting with everything from preparing professional event spaces and greeting guests, to answering course-related queries and booking learners onto programmes. It's a fantastic first step into an office-based operations role - perfect for someone from a customer-facing background who's eager to break into the business world and start building a long-term career.\n\nKey Responsibilities:\n\nPreparing the centre for daily training events (setting up professional event spaces, refreshments, signage)\nGreeting students and visitors and assisting with access/security passes\nManaging signage and layouts to ensure clear direction for guests\nAnswering incoming phone calls and emails - these may range from general questions to course-specific enquiries\nLearning about the courses offered so you can assist with student queries and bookings\nBooking individuals onto training courses and confirming attendance\nSupporting with exam invigilation as needed\nSending visitor lists in advance to reception\nProviding general day-to-day administrative support to the wider teamCandidate Attributes and Skills:\n\nPrevious experience in a customer-facing role (hospitality, front of house, reception, etc.)\nConfident communicator - someone who can chat with ease and put people at ease face-to-face\nFriendly, bubbly and down-to-earth personality - someone who'll fit in well with the team\nStrong admin or basic computer skills - able to pick up systems quickly and keep things organised\nFull-time in-office availability - this is an on-site position with lots of in-person contact\nCommon sense, initiative and a willingness to help wherever neededSummary:\n If you're looking for your first step into a professional office environment, and you're coming from a customer-facing background with ambitions to grow within a business setting - this could be your moment. The business is supportive, the team is welcoming, and the opportunity to learn and grow is huge.\n\nEven if this position doesn't go permanent, it's still an incredible foot in the door with a fast-growing business who are passionate about developing their people.
They're more than happy to give the successful candidate wider exposure across the organisation - so you could explore areas like marketing and social media, take the lead on Health & Safety or supplier management, assist with finance processes like invoice handling, or deepen your operations experience.\n\nAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data