Who are we
Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Role Responsibilities
The successful candidate will have a hardworking attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. They will understand the importance that housekeeping plays in the hotel function and will be able to provide excellent standards of cleanliness and bedroom setup.
* Ensure standards of cleanliness, hygiene, and tidiness are maintained in all areas; bedrooms, corridors, function rooms, and public areas.
* Support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms, and public areas to ensure they meet the highest standards.
* Report any maintenance issues to the Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
* Maintain a positive approach to our guests, anticipating their needs wherever possible and reacting to these to enhance customer satisfaction.
* Ensure any guest property left behind is logged and stored in a secure location for lost property. Resolve any guest problems or complaints when possible and ensure management is kept informed.
* Attend all H&S, Fire, and Food Safety Training as directed by the designated Line Manager.
* Abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
* Complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
If you are looking for a new challenge within a fast-paced friendly environment, we would love to hear from you. You will:
* Display excellent standards of cleanliness.
* Be a team player by supporting your colleagues.
* Work well under pressure.
* Be courteous and welcoming to all guests you meet.
Benefits
* Competitive salary.
* Excellent ongoing support, training, and development.
* 28 days holiday including Bank Holidays per annum.
* Stakeholder Pension entitlement.
* Discounted hotel room rates for you, your friends, and family.
* Ongoing incentives and rewards.
* Meals on duty.
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