RESIDENT LIASON OFFICER
Location: Rushden, Northamptonshire
Rate - £200 - £250 per day
Duration - 3 Months
RESPONSIBILITIES:
* Adopting and embracing the CRM system
* Making appointments for the project team and maintaining project diaries
* Pre-start visits and profiles
* Identify specific customer needs (work patterns/health issues etc.)
* Dilapidation surveys
* Daily completion of the CRM system
* Daily telephone/communication/SMS to residents
* Regular visits to residents where works are underway
* Building good relationship with Client and other stakeholders
* Keep Leaseholders/Private residents informed about works that may affect them
* Ensure GDPR is adhered to
* Actively promote Safeguarding and be aware of reporting protocol
* Monitor out of hours calls on a daily basis – follow up as necessary
* Ensure all complaints are resolved and follow the Lovell complaints procedure
* Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends
* Ensure relevant aftercare information/support is supplied
* Key Performance reporting including compilation of data relative to RLO activities
* Maintain Service Delivery Monitor
* Organising and attending resident and communication events, open days, school visits, meetings and conferences
* Actively looking for PR and community activities
* Forge links with Resident Associations
* Prepare newsletters and regular updates
* Assist with Considerate Constructor initiatives
* Support the project delivery team in their daily project administrative tasks as required
* Supporting the project and other projects business in community initiatives, events, new business and customer care.
* Supporting the delivery team to maintain excellent standards of good housekeeping, PPE
* Ensure maintenance of safe environment for tenants
* Compliance with LIBMS processes and procedures and Project Plus/CRM
* Maintain a presentable image by adherence to the Lovell dress code
TECHNICAL SKILLS & KNOWLEDGE:
* CRM
* Knowledge of IT systems
* Communication Skills - Verbal and written
* Microsoft Word
* Knowledge of site administration
* Microsoft Excel
* Customer Care Experience
* Microsoft PowerPoint
* Microsoft Outlook
* Knowledge of housing refurbishment
If this position is of interest to you, please apply with an updated copy of your CV.
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