LOCATION: Theale
JOB SUMMARY
A Project Coordinator is a customers primary point of contact, and responsible for providing administration and logistical support.
Responsible for ensuring that the customer implementation on to our cloud solution is completed in effectively and within customer timescales.
JOB RESPONSIBILITIES:
* Management of Customer onboarding experience to successful delivery
* Effective management of resources to ensure high levels of utilisation
* Update and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history
* Managing stakeholders expectations via phone, email and project documentation
* Communicating with customers and defining project objectives throughout the project timeline and life cycle
* Coordinating tasks and bookings to ensure activities are completed in line with the project schedule
* Tracking customer projects and logging changes and updates using Salesforce
* Manage and prioritise multiple workloads
* Interact with financial and technical project stakeholders from junior to executive level
* Confident running virtual meetings and calls
Customers:
Delight our customers by:
Providing a positive service that exceeds Customer expectation
Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintained
Teamwork:
Work together by:
Ensuring the effective use of resources
Establishing common processes, and share best practice
Ensuring that project issues are escalated in a timelymanner
Ensuring good levels of communication with other departments
Innovate
Innovating by:
Sharing lessons learnt within the team and department
Supporting the role out of new solutions
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED
Experience in a Customer Services environment. Be capable and comfortable working in a fast paced environment
Demonstrate a capacity for problem solving and decision making
A team player but able to work on own initiative
The ability to plan and prioritise own work
Great verbal and written communication skills
A responsible attitude. Professional andpositive.
Good 'people skills' for building relationships with colleagues at all levels