Join Our Team as a Day Concierge in Brentford Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of Brentford. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you. Location: TW8 - London - Please ensure you live no more than a 45 minute commute from the site. Annual Salary: £30,000 Hours/Working Pattern: 4 on 4 off, 7:30am-7:30pm Please note, we are note expecting this role to start until late June/early July. What You'll Be Doing: Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests. Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed. Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety. Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up. Maintain Presentation: Keep the concierge area and lobby looking presentable. Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience. What You'll Bring: Experience as a concierge is a plus, but a strong customer service or security background is equally valued. Excellent communication skills – both written and verbal. Health & safety qualifications are advantageous but not essential. A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care. Perks of Joining Us: 20 Days Annual Leave (Pro Rata) Bank Holidays Your Birthday Off. Cycle to Work Scheme MediCash SmartHealth – Online health services for you and your immediate family. Eye Care Vouchers to support your well-being. Perkbox Rewards to enjoy exclusive offers. Company Social Events Pension Plan