Seeking an experienced Administrator to support the General Manager in a high-quality care home in Stourbridge, managing customer experience, HR, recruitment, payroll, finance, and supervising junior staff.
This role requires a self-sufficient and professional individual with strong IT skills, excellent organisation, and the ability to give direction to others. The successful candidate will promote a warm and welcoming environment, manage customer enquiries, and drive occupancy and reputation of the care home.
Responsibilities:
* Manage customer enquiries and showrounds of the home for prospective families
* Drive occupancy and reputation of the care home as part of a community engagement team
* Support resident and family feedback with a focus on customer care
* Assist with recruitment of home staff, completing employment new starter checks and arranging inductions
* Payroll preparation for home-based staff
* Provide advice and guidance to employees on queries using HR tools and resources
* Ensure all personal files are stored securely
* Attend meetings and produce accurate notes and minutes where required
* Manage safe contents, petty cash, and resident fund accounts
* Update staff records with ad-hoc training, supervisions, and appraisals
* Offer guidance on staff development opportunities
Requirements:
* Experience in a customer-facing role
* Previous involvement in HR administration and recruitment
* High level of attention to detail and the ability to prioritise
* Proficient user of Microsoft, specifically Word, Excel, and Outlook
* CIPD qualification beneficial
Benefits:
* Rewarding Excellence bonus for a Good or Outstanding CQC inspection
* Unlimited access to a refer-a-friend scheme
* Access to retail and leisure discounts
* Free access to medical specialists and counselling services
* Tax code review service
* Option to join a monthly staff lottery
Barchester Healthcare is a dedicated employer that values its team and offers progression opportunities. As the only healthcare provider to be accredited as one of the best companies to work for in the UK, we are committed to ensuring that our team are respected and their contribution valued.