Passenger Experience Assistant - Cleaning Specialist - 14hrs per week - FTC expiring 31st October 2025
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry-level role; the sky is the limit here at LSA.
As one of the key employers for Southend City, we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more. There really isn’t a better time to join team SENsational.
About the role
Our Passenger Experience Assistants play a pivotal role in the day-to-day operation and presentation of our airport. As one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service that our passengers have grown to expect and enjoy is consistently met. You may be wondering, “What will I actually be doing day to day?” well…
* Attend to the needs and requests of all passengers.
* Perform deep cleans of the terminal and aircraft.
* Manage the waste of the airport.
* Manage the Legionella Risk following the regime set by the line manager.
* Ensure COSHH control.
* Provide assistance to vulnerable passengers with reduced mobility or hidden disabilities.
* Assist Food & Beverage and Retail outlets throughout the terminal.
* Fully embody the Airport's ‘One Team’ culture and understand that there may be times when you are required to undertake other activities to support the needs of the business.
* Understand that the Airport operates 24/7, so you may be scheduled and expected to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
Sounds good so far? You’re probably wondering, “What skills and experience do I need for this role?” There are just a handful of skills you need in order to undertake this role; everything else we can teach you. If you can answer yes to all of the below requirements, you have the required skills:
* Strong communicator.
* Ability to work effectively on your own and as part of a team.
* Customer service experience and a commitment to delivering the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits:
* Apprenticeships – We are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
* Medicash - London Southend Airport funds cover for all airport colleagues, giving access to virtual GP & Physio appointments, the Skin Vision app, several retail discounts, and a bespoke healthcare cash plan to claim back everyday health expenses.
* Access to a Wellbeing app containing features such as a mood tracker and live chat or telephone counselling service.
* Employee Assistance Programme to confidentially support and provide advice and guidance on health and legal issues.
* ‘My Gym Discounts’ providing up to 25% off memberships with over 3,800 gyms throughout the UK.
* Mental Health First Aiders - We are extremely proud to have qualified mental health first aiders working full-time at London Southend Airport who are on hand to provide support.
* Cycle to Work Scheme offering savings of up to 21-39% RRP on bikes and accessories.
* World Duty Free Discount.
Sound good? Hit that apply button, we can’t wait to hear from you!
The pay range for this role is:
£11.63 per hour (London Southend Airport)
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