Our client is a successful and well-established company. They are seeking an experienced Administrator with Customer Service experience to join their small team as the Import and Export Clerk.
NOTE: Due to location, own transport is essential.
Salary: £29,680 per annum.
Working hours: 8 hours per day, flexible between the hours of 6.00am - 6.00pm.
Responsibilities:
1. Creating dispatch paperwork.
2. Maintaining the relevant in-house systems.
3. Communicate with head office to arrange invoicing on shipments.
4. Ensure procedures and policies are followed.
5. Track and trace necessary documentation to have all customs related processes in order.
6. Log necessary information into port systems and customs software in a timely manner.
7. Engage with various departments across the group to ensure all shipments are completed efficiently.
8. Engage with customers and suppliers as necessary to fulfil business needs.
9. Assisting with international freight documentation.
10. Dealing with customer enquiries and queries.
11. Answering phone calls.
12. Any related admin processes.
13. Support weighbridge with the weighing of shipments.
14. Liaise with dispatch for accurate loading information.
15. Prepare and send samples to customers.
16. Communicate with other services regarding shipments.
17. Attend any events deemed appropriate by the company.
Requirements:
1. Previous experience in an Administration and Customer Service role is essential. You must be able to demonstrate good administrative and customer service skills.
2. The role of Import and Export Clerk requires good interpersonal skills as this can be client-facing and so customer care skills are very important.
3. You must be well organised and able to deal with heavy workloads.
4. Team player.
5. Good GCSE/A-Level results, especially in basic skills such as Maths and English, are required.
6. Must be willing to learn new legislations and regulations, new procedures, new systems, and adapt quickly to changes.
Benefits:
1. 28 days holiday increasing with service.
2. Company pension.
3. Company sick pay scheme.
4. Electric Vehicle salary sacrifice.
5. Life Assurance.
6. Cycle to work scheme.
7. Occupational health.
8. Employee Assistance Programme offering free, independent and confidential counselling and support.
9. Company rewards (retail/restaurants/gym discounts).
10. Financial education and guidance through external providers.
11. Introduce a friend reward £300.
This role would suit someone with previous experience in a similar job, such as: Hire Administrator, Transport Coordinator, Transport Planner, Customer Support Advisor, Logistics Coordinator, Stock Administrator, Parts Adviser, Parts Coordinator, Production Administrator, Stores Administrator, Stores Coordinator, Administration Assistant, Customer Service Administrator, Sales Order Processor, Internal Sales, Customer Service Coordinator, Sales Co-ordinator, Inventory Coordinator, Logistics Administrator, Warehouse Administrator, Sales Administrator, Account Manager, Office Manager, Claims Advisor, Admin Assistant, Project Administrator, Customer Service Adviser, Imports Administrator, Export Administrator, or similar roles.
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