Job Openings Norwegian Speaking Telesales Agent Regional Operations (NO/JP) - London Department Regional Operations (NO/JP) Employment Type Employee full-time Minimum Experience Mid-level As a Call Centre Agent, you will be responsible for providing exceptional customer service and personalized support to our esteemed customers. Your primary objective will be to ensure their satisfaction and maintain a high level of professionalism while handling their inquiries and concerns. You will serve as a vital point of contact between the company and our valued customers, delivering a seamless and delightful experience. Responsibilities Provide efficient support for customers through outgoing phone calls. Ensure customers’ satisfaction and develop expectations. Accurately place and process orders per Customer Service Representative guidelines. Recognize and act on the opportunity to upsell additional products and services to customers. Follow-up on outbound calls, assigned cases, and quotes in a timely manner. Monitor and implement anti-fraud measures to protect both the company and its customers. Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games. Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience. Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers. Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment. Key Skills, Experience And Qualifications Must be fluent in speaking and writing in English & Norwegian. Customer service or Sales experience is preferred. Excellent communication and interpersonal skills to deal with customers and offer a good quality solution professionally Enthusiastic character with the ability to convince customers and responding their inquiries. Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth Our Offer Competitive salary synonymous with skills and experience Performance and bonus structure dependent on achievement of set targets and personal performance Career development opportunities 22 annual paid leave days (excluding bank holidays) Full Remote Free inpatient GP consultations and discounted treatments with a private health institution (only for London based employees) First Name Last Name Email Phone Address City County –Select– Postcode Country United Kingdom Resume No file selected Date Available Desired Pay Do you have experience in outbound calls or telesales? Do you have previous iGaming experience? (online casino, sports betting company) Yes No How many years of hands-on experience in Customer Service or sales? Would you like us to keep your data for any potential future opportunities? Yes No What is your level of English language? What's your current notice period? Thank You Your application was submitted successfully