Job Summary: The Assistant Patient Pathway Coordinator will be the primary contact for all administrative issues related to patients' pathways of care. Working as part of a multi-disciplinary team, the post holder will support the proactive management of the patient pathway from referral to discharge, ensuring smooth and efficient service delivery. The role requires high levels of patient and clinician satisfaction through accessible, customer-focused, and knowledgeable service.
Key Responsibilities:
1. Process and log all referrals, including paper and ERS, in line with Trust Access Policy and speciality SOP.
2. Schedule new and follow-up appointments, ensuring efficient use of capacity and escalating issues as needed.
3. Ensure required diagnostics and investigations are requested and coordinated.
4. Assist in coordinating appointments and procedures at other hospitals and organisations.
5. Record clinic outcomes accurately and manage clinic cancellations and rescheduling.
6. Use the Trust’s medical transcription system to process letters in accordance with SOP.
7. Liaise with health records staff, ward clerks, and other organisations to ensure availability of medical notes and other necessary documents.
8. Support the recognition and management of patients on cancer pathways.
9. Use the 18-week referral to treatment (RTT) to manage outpatient and elective patient journeys.
10. Assist in the validation of the RTT Patient Tracking List (PTL) and take appropriate action to ensure timely treatment.
11. Ensure timely inter-provider transfers and completion of necessary paperwork.
12. Manage and monitor outpatient and theatre scheduling, escalating issues as needed.
13. Prepare for clinics, taking notes and recording outcomes as necessary.
14. Ensure accurate recording of patient information using Trust IT systems and speciality databases.
15. Investigate patient DNAs and communicate results to consultants and PPC.
16. Handle post, manage consultant diaries, and undertake general typing duties.
17. Provide cross-cover within the speciality/POD and attend service development meetings.
18. Demonstrate high levels of customer care and act as a friendly, accessible point of contact for patients and carers.
19. Promptly answer telephone enquiries and escalate complex queries as needed.
20. Ensure interpreting support is available for patient consultations and inform the transport department of patients requiring transport.
21. Send written confirmation of appointments and admissions to patients.
22. Support the team in producing timely written and verbal communications with patients, clinicians, nursing staff, and management.
Qualifications and Experience:
1. NVQ Level 3 in Business Administration/Customer Care or equivalent experience.
2. GCSE or equivalent in English and Maths.
3. Experience using IT systems and patient data systems.
4. Experience scheduling outpatient appointments and/or admissions.
5. Experience working with patients and providing information regarding their appointments or treatment.
Skills:
1. Accurate data entry, typing, and checking skills.
2. Effective communication with people at all levels.
3. Ability to use judgment to resolve problems and follow policies and procedures.
4. Ability to plan, organise, and accomplish concurrent assignments.
5. Strong attention to detail and ability to manage and interpret data.
Additional Requirement:
1. Applicants must have previously worked in Kingston and have knowledge of the CRS system.
Application Process: To apply, please submit your application and CV to us.
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