Customer Services Senior Role Annual Salary: £30,000 Location: Chelmsford Job Type: Full-time We are seeking a dedicated individual to join our team in a senior Customer Services role. This position will work closely with the Customer Services Manager and other departments to ensure delivery of first-class customer service, manage customer orders efficiently, and drive process improvements. The ideal candidate will have a strong background in customer service or order management within a manufacturing environment and possess excellent communication skills. Day-to-day of the role: Cover for the Customer Services Manager when required and collaborate within all areas of the business to enhance customer satisfaction. Ensure prompt booking of customer orders in coordination with the Sales team. Assist the Sales team in managing and developing high-value accounts. Build and maintain strong relationships with external customers, ensuring all enquiries are handled promptly to foster loyalty and repeat business. Work cross-functionally with Operations, Supply Chain, Credit Control, Trade Compliance, and Logistics to enhance the customer experience. Represent the voice of the customer within the organisation to remove blocks and drive improvements. Recommend enhancements and simplifications to Customer Services procedures. Participate in ad hoc Customer Services projects and perform other tasks as required. Required Skills & Qualifications: Proven experience in a Customer Service or Order Management role within a manufacturing organisation, preferably in an international context. Strong continuous improvement and process-oriented mindset. Exceptional communication, influencing, and negotiation skills. Ability to work under pressure and prioritise workload to meet tight deadlines. Advanced proficiency with ERP and CRM systems (SAP or equivalent). Extensive knowledge of MS Excel and good working knowledge of other MS Office products (Outlook, PowerPoint, and Word). Highly analytical with a keen eye for detail. Self-motivated, flexible, and capable of working with high levels of autonomy. Team player who can also work independently. If you are interested in this role, please click apply above