At Gillespie Recruitment, we pride ourselves in helping you find the perfect role.
Our client, the UK's sole provider of an award-winning reading programme supporting schools, is looking to recruit a Customer Support Advisor.
As the Customer Support Advisor, you will play a pivotal role in supporting schools to get the best results by providing specialised training and support.
Responsibilities
1. Training teachers and senior leaders to ensure a strong understanding of the programme’s pedagogy and reporting functionality.
2. Creating reports for senior leaders that demonstrate the impact the software is having on students.
3. Proactively looking for opportunities to offer other solutions the company provides.
4. Developing a strong understanding of the company's products, industry competition, and our position in the marketplace.
5. Collaborating with the sales, renewals, and marketing teams to meet company targets.
About You
Are you a motivated and enthusiastic Customer Support Advisor with a passion for education? If this sounds like you, we really want to hear from you. You will require the following skills:
1. 1 year experience in a similar role.
2. Excellent communication and customer service skills.
3. Great IT skills including Microsoft Word, Excel, PowerPoint, and other statistical analysis software.
4. A creative mind and a willingness to learn.
5. The ability to prioritise the tasks that deliver your objectives.
6. Experience working in the education or a relevant business sector.
If you are a driven and ambitious Customer Service Advisor looking for a new challenge, this could be the perfect role for you. Don't miss out on this exciting opportunity to join a dynamic and forward-thinking company.
Apply today.
Job Info
Job Title: Customer Service Advisor
Company: CV-Library
Location: Gateshead, Tyne and Wear
Posted: [Insert Date]
Closes: Jan 3rd 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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