Medical Centre, RM Lympstone, Exmouth, Devon, EX8 5AR Job Summary At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel. Are you an Administration Officer (AO) looking for an exciting role, working alongside the military, which offers numerous benefits and opportunities? If the answer is yes, then we are looking to appoint a professional and patient focused individual with a strong commitment to providing a high quality service to work within our friendly and welcoming team at the Medical Centre, RM Lympstone, Devon. The vacant post is full time working 37 hours per week. Requests to work flexibly and/or part time will be considered, taking into account business needs. Could this be the role for you? If so, we'd love to hear from you Job Description Support Defence Primary Healthcare (DPHC) in delivery of a safe and effective primary healthcare service within the firm base at the regional level to enhance and sustain the operational effectiveness. Strategic Command Transformation Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation Support Defence Primary Healthcare (DPHC) in delivery of a safe and effective primary healthcare service within the firm base at the regional level to enhance and sustain the operational effectiveness. Strategic Command Transformation Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation Person specification The duties and responsibilities of the role include, but are not limited to: Run reception, including answering email/telephones, booking appointments, arriving patients, responding to queries, and directing patients. Register new patients including the creation of new records for new entry, annotating medicals onto Defence Medical Information Capability Programme (DMICP), historical vaccinations and blood groups when provided. Work as part of the Administration Team at the medical centre and physiotherapy department (physio dept), to be responsible for all administrative procedures within the Medical Centre, providing a welcoming and efficient front of house service to all Population at Risk (PAR). Open and distribute all non-private medical facility incoming mail to appropriate desk within 24 hours of receipt. For further details, please see the attached Terms of Reference. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Working Together Making Effective Decisions Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An inclusive working environment A Civil Service pension with an employer contribution of 28.97% Free Parking Access to the gym Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form. Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit. Defence Medical Services - YouTube There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home. The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken. All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. This post does not offer any assistance with relocation allowances. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. This vacancy is part of the A Great Place to Work for Veterans initiative, Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk) The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteammod.gov.uk. For details on our complaints procedure, please refer to the attached Important Information Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Deborah Fisher Email : deborah.fisher974mod.gov.uk Recruitment team Email : DBSCivPers-SGDMResourcingmod.gov.uk. Further information Please see Further Information Document.