About You Are you a strategic leader with hand-on expertise of running IT operations? Do you strive for operational excellence and have a strategic approach? Does the idea of working in a role where you can make a tangible impact appeal? About The Role We’ve an exciting new opportunity for an IT Operations Manager to join our dynamic IT Team. This role oversees the delivery, operational efficiency and excellence of the IT systems and services used across Billing Finance. You’ll be setting out and implementing a new IT Operating model that will support Billing’s growth ambitions. We have an extensive transformation programme that will see the implementation of a new suite of core technologies. You’ll play a pivotal role in shaping the technology operational tools, processes and people structures to allow us to succeed in achieving our goals. You’ll help to shape and manage the firm’s technology infrastructure, ensuring the security, performance, and availability of systems including all SaaS providers. To do this, we need someone with extensive hands-on expertise of running IT operations and leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our firm’s business objectives. Responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance Service Delivery - Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs Infrastructure - Manage and maintain the firm’s IT infrastructure, including cloud environments, networks, and on-premise systems. Leadership and Collaboration Team Leadership - Lead, mentor, and develop the IT Operations team to deliver high-quality services to fee earners and support staff. Stakeholder Engagement - Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements Supplier Management – Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Governance and Security Compliance - Ensure IT operations comply with industry regulations, including GDPR and SRA guidelines Risk Management - Identify and mitigate risks related to IT systems, including processes Policies - Develop and enforce IT policies and procedures to standardise practices across the firm. Innovation and Strategy Continuous Improvement - Seek opportunities to enhance IT operations, leveraging technology to improve efficiency and service quality Future-Proofing - Stay up-to-day with industry trends and emerging technologies to keep the firm ahead in its IT capabilities. Experience and Attributes IT Expertise – Strong experience managing IT operations within a regulated field Leadership – A compassionate leader with excellent empathy skills and a proven ability to manage and inspire teams to achieve excellent results Business-Focused - Deep understanding of the operational needs of a regulated business, with the ability to align IT services to support business priorities. Flexible and adaptable, capable of adjusting direction seamlessly when plans evolve Financial Management – experience of compiling and managing budgets, negotiating with suppliers and, reviewing and leveraging maximum value from contracts Problem-Solver - Analytical thinker who thrives on identifying and solving operational challenges Communicator - Strong communication skills, with the ability to communicate technical language in an easy-to-understand way to those outside of the technical team Collaborator - A team player who works effectively with colleagues, stakeholders, and third-party providers. Core Skills Extensive knowledge of IT infrastructure, including networking, cloud environments (Azure & GCP), Database and storage solutions. Proficiency in ITIL service management frameworks Strong understanding of cybersecurity principles and regulatory compliance in a financial services setting. Excellent organisational skills, with the ability to manage multiple priorities and deliver results under pressure. Why Join Us? This is a rare opportunity to define and shape an IT Operations Team for the future. You’ll have the autonomy to influence tools, people and processes, and play a key role in transforming Billing Finance into a truly modern, technology-driven business. You won’t just be managing processes—you’ll be a strategic leader, driving the adoption of cutting-edge technologies and helping us evolve into a company where technology is at the heart of everything we do. If you’re passionate about operational excellence, innovative thinking, and making a tangible impact, this is the role for you. About Billing Finance Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made. Our values are: We are responsible – We are conscious of our impact on people and planet We care about you – We are kind and compassionate with our customers and with each other We work with you – We support financial wellbeing for our customers and the wider community The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits: Discretionary bonus scheme Electric Vehicle salary sacrifice scheme Pension salary sacrifice scheme Private Medical Income Protection Hybrid working Employee Assistance Programme Annual £200 personal growth fund Paid volunteering days We currently have approximately 100 staff members, so if you want to join a Company that wants to make a difference then apply today Don’t meet every single requirement? Studies have shown that women and ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Billing Finance we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate. The Recruitment Process and How We Will Use Your Data The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview. Credit Reference Agencies – to complete a soft credit check to understand your financial history CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here https://www.cifas.org.uk/fpn. To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth. We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy. Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.