Job Description
As a Business Process Specialist, you are responsible for order, price, logistics complaint management, and supply chain design within the O2C (Order-to-Cash) chain - both at the business and system levels (SAP).
Key Responsibilities:
* Advise on supply chain designs, relocations, and launches, ensuring feasibility, compliance, and smooth O2C implementation.
* Lead feasibility analysis and implement technical or commercial process changes (e.g. EDI, labelling, customs, entity transitions etc.) in alignment with sales teams, plants, internal experts, customers and contracts.
* Manage customer accounts as the primary contact for supply chain and order management, handling purchase orders and EDI, maintaining pricing and overseeing logistics claims.
* Act as a central liaison for supply chain topics impacting Bosch’s production and processes.
* Champion a cross-divisional customer approach, overseeing setups, ongoing topics, and fostering knowledge sharing.
* Drive continuous process improvements, leveraging automation and sharing best practices within Bosch’s Centres of Competence.
* Apply deep SAP expertise to support account management, resolve queries, and enable system changes.
* Develop a strong internal and external network to swiftly resolve complex challenges.
Qualifications
Your Profile:
* You thrive in fast-changing environments where adaptability is key.
* You have a strong technical interest in SAP and enjoy working in a system-based role.
* You have exceptional attention to detail and a structured approach to problem-solving.
* You are a collaborative team player, always seeking pragmatic and sustainable solutions.
* You are customer-oriented, dedicated to meeting client needs and delivering exceptional service.
* You are proactive, positive and tenacious when tackling challenges.
* You are skilled in balancing operational and project-based work efficiently.
* You excel at building strong relationships with stakeholders across various levels and functions.
* You believe that there is always room to learn, improve and grow.
* You are proficient in both spoken and written English.
* Desirable: You have a bachelor's degree in disciplines such as economics, engineering, business administration or supply chain management
Your experience:
* You have experience working within complex logistics structures, understanding the challenges of multi-layered supply chains, cross-border transactions, and diverse compliance requirements.
* Ideally, you are already a competent user of SAP R/3 and/or S4/Hana SD module.