Job Description Our client is seeking a proactive and detail-oriented Sales Operations & Customer Service Manager to lead the Reebok wholesale customer service team.
This is a pivotal role within the commercial operations, responsible for ensuring exceptional service to retail partners, seamless order management, and operational excellence across the customer journey.
Role Summary
You will manage a team of 5–10 customer service executives, overseeing end-to-end wholesale operations including order entry, allocation, communication with our warehouse, and shipping coordination. You’ll act as the bridge between internal teams and customers—ensuring issues are resolved quickly, processes run smoothly, and service levels are consistently high.
We're looking for a collaborative team leader with a passion for efficiency, strong problem-solving abilities, and experience in customer service or retail operations management. A mindset for continuous improvement is essential.
Key Responsibilities
Lead, motivate, and manage a customer service team (5–10 people), ensuring high performance, engagement, and customer satisfaction.
Manage accurate and timely entry of customer orders into the system, ensuring alignment with delivery timelines and stock availability.
Oversee the product...