VANRATH are delighted to be assisting our major Public Sector client, a large and well-known organisation with the recruitment of a Business Support Assistant to join their team based in Antrim.
This is a Part-Time position. Monday, Tuesday and Friday (22 hours a week). This is a short interim contract.
Salary
£27,263 (pro rata) + fantastic benefits in a modern organisation e.g. Flexi time, free parking & excellent modern offices.
The main purpose of this position is to provide a comprehensive customer care and administrative service as part of the Business Support Team including Waste Management, Fleet, Waste Operations and Sustainability.
Responsibilities
* Primary point of contact for all waste enquiries and complaints from the general public including answering queries, reporting issues and taking payments.
* Deal courteously and effectively with Emails and Social Media requests from members of the public, commercial customers, stakeholders and external agencies.
* Collaborate and effectively communicate with the Contracted Services Suppliers to ensure the smooth running of all household bin collections and escalate to line managers any issues which may need escalated.
* Assist with financial procedures of the department including receiving payments from customers, processing these and completing reconciliation and daily reports to the finance department.
* Assist with the organisation and administration of events when required.
* Record and update data from Waste Dockets onto the Waste Data Flow database.
* Participate in training and development initiatives in line with the organisation's policies and guidelines.
* Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
Essential Criteria:
* Minimum 5 GCSEs (Grades A-C) to include English Language and Maths.
* Minimum of 1 year's administrative or clerical experience.
* Good planning and organisational skills.
* Ability to work to a high standard with minimum supervision.
* Competent in the use of Windows and Microsoft Office.
Desirable Criteria:
* Experience within a fleet, transport or logistics environment.
For further information on this opportunity, please apply via the link or contact Conor Birch in the strictest confidence.
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