Rheumatology DAWN/Biologic Remote Patient Monitoring Administrator
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.
The post holder will demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.
The post holder will be expected to work autonomously and seek help from clinicians when appropriate.
The post holder will be the point of contact for all administrative issues relating to Rheumatology patients’ pathway of care for remote blood monitoring. The post holder will work as part of a multi-disciplinary team to ensure the remote monitoring of patients on a remote monitoring pathway is managed smoothly. The post holder will also work closely with the Rheumatology CNSs, Consultants, and Pharmacy, and ICB to support robust monitoring of the patient condition and act accordingly to the specialty instructions and SOPs. To work closely with the DAWN/Biologic team for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.
We are one of the largest hospital foundation trusts in the country, and currently touch the lives of half a million patients in the west of Berkshire every year by providing high-quality acute medical and surgical services for our local communities. The Trust strives to provide high quality, compassionate care for our patients and their families.
Our Values
* Compassionate
* Aspirational
* Resourceful
* Excellent
The town of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as good.
For further details / informal visits contact: Name: Donna Heneghan Job title: Clinical Nurse Specialist Email address: donna.heneghan@royalberkshire.nhs.uk Telephone number: 07500553442
Shirley Lee 07767837888
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Hospitals and Health Care
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