Journeycall, part of The ESP Group, deliver bespoke customer care solutions and are looking for a Learning and Development Apprentice to join their team.
Reporting to the Operations Managers, the Learning & Development Apprentice supports the Learning & Development team to design, deliver and evaluate effective business wide training.
What will your day look like?
1. You will support in the design and creation of training materials as required, using content creating platforms such as Powerpoint and GoMo
2. You’ll assist the planning and coordination of training to ensure that campaigns are well supported and that employees are trained in accordance with business needs and expectations
3. You will learn to be a systems expert on our Cloud Based Telephony platform, Genesys, to service or monitor customer contacts
4. You will assist in training delivery with Office 365 Presentations, working to grow and maintain subject matter expertise of services and workstreams, with a view to becoming a subject matter expert
5. You’ll work with bespoke internal databases and software to support customer queries
6. You will help with giving feedback, mentoring and coaching to colleagues ensuring this is done in a constructive, sensitive and efficient manner
7. You’ll take part in service delivery process across channels such as SharePoint, from initial invite to providing follow up feedback and remediation upda...