Application Support Manager / Systems Lead – Greater Manchester - Hybrid
Are you an experienced IT professional ready to lead the charge in transforming systems delivery and support within a collaborative, people-driven business? Do you thrive on building relationships, driving change, and ensuring technology truly serves the people who use it? If so, then this could be the perfect opportunity for you!
About the Role
We’re looking for a passionate Application Support Manager / Systems Lead to take ownership of our client’s diverse business applications portfolio. You’ll lead a high-performing team of Application Support & Development professionals while working closely with project teams, business stakeholders, and key suppliers to deliver real impact across the organisation.
This role is all about leading with confidence, fostering strong relationships both internally and externally, and being the go-to expert for system improvements, delivery and support.
What You’ll Be Doing
Oversee all application and systems support, development, testing, and delivery
Lead and mentor the Application Support & Development Team
Build trusted partnerships with internal stakeholders and external suppliers, negotiating SLAs and managing product roadmaps
Drive continuous improvement across systems and user experience through agile, structured change processes
Support large-scale projects and system transformations with hands-on expertise and strategic input
Take ownership of system licensing, budgeting, and supplier performance
Act as Lead Communicator —owning the messaging around critical issues, system downtime, and changes to ensure clarity and confidence across the business
What You’ll Bring
A natural leader with the ability to inspire, influence and guide teams
Proven experience managing system portfolios and supplier relationships
Knowledge in application support, system delivery, and small change management
A collaborative, solutions-focused mindset with exceptional stakeholder engagement skills
Strong understanding of IT operations, databases, testing, and systems integration
Excellent communication skills - you’ll be just as comfortable speaking with end users as you are with Directors or suppliers
Relevant professional certifications (ITIL, Prince2, Microsoft, Six Sigma, etc.) are a plus
Why Join?
Be at the forefront of system transformation in a values-led organisation
Collaborate with a friendly, forward-thinking team where your input drives real change
Make a difference to the operational success of a leading healthcare group
Enjoy a flexible, supportive working environment with opportunities for growth
Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.
We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.
Follow us on LinkedIn, Twitter and Facebook.
Tilt Recruitment is acting as an Employment Business in relation to this vacancy