A challenging and exciting leadership role with responsibility for the worldwide delivery of London College of Music Examinations exams and for meeting all customer-facing support needs. The right candidate will combine experience in planning and delivery with strong customer service skills.
Employer: London College of Music Examinations, University of West London
Location: Brentford
Contract Type: Full-Time Permanent
Start Date: December 2024
Closing Date: 12th November 2024
The University of West London (UWL) is ranked the best modern university (non-specialist) in London in the Complete University Guide 2023. UWL is the top University in the UK for Student Experience and for Teaching Quality in the Times and Sunday Times Complete University Guide 2024 and University of the Year for Social Inclusion in the Daily Mail University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
The College: London College of Music Examinations (LCME), established in 1887, is a university-owned, inclusive board for performance exams that offer qualifications and awards in music, drama, communications, and creative media.
At LCME, our roots trace back to 1887 when we were founded as an independent music conservatoire. For over a century, we have been at the forefront of nurturing talent, igniting passion, and providing supportive structures for individuals around the world to showcase their skills and achieve their aspirations.
Our brand story is woven with threads of empowerment, self-expression, and personal growth through the transformative power of performance. We believe that every performance, be it a concert, recital, or examination, is an opportunity for growth, self-discovery, and the unlocking of one’s true potential.
LCME offers music examinations in Music, and in Drama and Communication which are held at centers worldwide as well as online. Our qualifications are unique in the graded exam sector in being awarded by a university.
The Role: The postholder will take responsibility for organising and co-ordinating Examinations Delivery for LCME and for meeting all customer-facing support needs. They will manage the team of operations and customer service staff, and will assume responsibility for the administration of the lifecycle of LCME representatives and centers, ensuring information is co-ordinated and communicated to business development, line management, and HR as and when required.
The Person: The successful candidate will be educated to degree level or have equivalent experience and will combine excellent operational, customer service, and line management experience with strong administrative, organisational, CRM, and process management skills.
For informal enquiries about the position, please contact Ben Norbury, Head of LCM Examinations, ben.norbury@uwl.ac.uk.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. An Enhanced DBS Certificate is required for this post (to be undertaken upon appointment). This post is not available for UWL students. This position does not meet the University criteria for Skilled Worker sponsorship. The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.
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