Job Title: Desktop Support Engineer (Security Cleared) - 100% Onsite Role
Location: Leiston, UK
Department/Practice: IT Infrastructure
Key Responsibilities:
1. Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones.
2. Managing incident queues.
3. Handling calls with customers, VIP user management.
4. Vendor management.
5. Responding in a timely fashion to reactive or proactive incidents.
6. Recording and documenting incident tickets.
7. Monitoring phones, emails, Microsoft Teams chat for any incoming incidents.
8. Management of Win-10 devices (MMD - Microsoft Managed Devices).
9. Technical troubleshooting, issues identification, and resolution of various services running in WIN-10 operating system.
10. Antivirus Management (Defender/McAfee).
11. Device movement from one desk to another as per requirement/project requirement.
12. Unpacking and re-packaging of Laptop/Desktop delivery and putting shipping label for delivery at users' desk/home/another office as part of device handover/collection.
13. Help creating any technical project documentation, reporting, and manuals.
14. Building & deploying workstations (Laptops/Desktops) with the standard approved image.
15. Providing Tech-Bar support for users queries/technical resolution.
16. Hardware asset and CDM management.
17. IT desk moves, patching, training/meeting room setup, loan laptop management & setup.
18. Managing the IT kit retirement and moving the device to disposal area.
19. Providing primary support for printers including replacing consumables.
20. Active Directory group management, account unlocks, and password resets.
Note: Candidate should have a UK Full Driving License as the associate is required to travel within multiple customer sites in/near Leiston location to support users as per requirement (approx. within 25 miles range) and should have a car. Major travel will be within the site only to travel from one building to another.
Supervisory / Managerial Responsibilities:
Not Applicable
Other Responsibilities:
Budgets, targets, equipment etc: Candidate should have a full UK driving license and be ready to travel.
Key Skills/Knowledge/Experience:
1. Experience to troubleshoot issues on Windows 10 Operating systems.
2. Knowledge in installing and configuring Starlink satellite network devices.
3. Experience in configuring iPhone/iPad.
4. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal.
5. Knowledge in new Microsoft Team creation in Teams admin portal.
6. L1 Support knowledge of Application & SharePoint.
7. L1 support troubleshooting Office Apps.
8. Effective communication skills.
9. Ability to multitask and manage time effectively.
10. Customer Service experience.
11. Proven strong written and verbal communication and interpersonal skills.
12. Self-motivated and willingness to learn.
13. Proven ability to work well with technical and non-technical staff across numerous areas.
14. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution.
15. Excellent problem solving and root cause analysis skills.
16. Proficiency in understanding, analyzing, and defining corrective actions for any tickets raised by users.
17. Understanding of virtualization and environments, ability to understand Intune administration.
18. Knowledge on supporting conference room devices.
19. Knowledge on managing cloud printing.
20. Managing asset inventory.
21. Desktop support experience on Microsoft Managed desktop environment.
22. ITIL certifications or process knowledge.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum of 10 weeks.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work. For security cleared jobs or non-clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company, and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
#J-18808-Ljbffr