Clerical Officer Medical Records Appointments Team Various Hours
Band 2
Main area Clerical Officer Grade Band 2 Contract Fixed term: 18 months (18 month ft contract) Hours 37.5 hours per week (1 full time vacancy available Monday to Friday 9am-5pm and 1 part time vacancy - Hours to be discussed at interview) Job ref 412-DCSS-01687
Site MCHFT Leighton Hospital Town Crewe, Cheshire Salary £23,615 pa pro rata Salary period Yearly Closing 19/02/2025 23:59
Job overview
A fantastic opportunity has arisen for an Appointments Officer to come and join our lovely appointments team within Medical Records.
We have 1 full time vacancy available Monday to Friday 9am-5pm and 1 part time vacancy - Hours to be discussed at interview.
Within Medical Records, the appointments team is responsible for booking appointments, printing referrals, and communicating with patients over the phone. You may also be required to work within our small call centre team receiving outbound calls from patients.
There may be a requirement to work flexibly across sites at Leighton Hospital and Infinity House.
We are looking for a dedicated individual with an attitude to learn, who must be organised and work on their own initiative. The successful applicant must have a can-do attitude and an approachable manner, along with excellent telephone skills. They must be a team player and have the ability to multitask in a busy environment.
If this sounds like you, then please apply now; we would love to hear from you!
Main duties of the job
The successful applicant will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department is continuously looking to improve the service offered, and all members of the team are encouraged to suggest new ideas and ways of working.
There may be times when the successful applicant may be required to work flexibly within the department, dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.
Detailed job description and main responsibilities
* Appointments – responsible for booking outpatient appointments, managing waiting lists, and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk-based.
* Call Centre – a central contact centre that manages telephone queries from patients/carers and requests to rebook appointments. This role is desk-based.
Person specification
Qualifications
* GCSE Maths and English (grade C or above), or equivalent qualifications. Or successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
* Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
* Knowledge of Trust systems: PCS, Somerset, NHS e-Referral Service, Bookwise, Envoy.
Skills
* Ability to communicate well verbally and in writing.
* Patient-centred, adaptable, willing to change and suggest ideas for improvement.
* Ability to work as part of a team and under own supervision.
* Ability to work under pressure in a methodical and logical manner.
* Ability to solve problems and make decisions under pressure.
Experience
* Customer Service training/experience.
* Proficient use of Microsoft Office.
Key Messages
* Please let us know if you require an adjustment to our recruitment process.
* We are a flexible working employer, so please talk to us about any flexible working requirements.
All correspondence will be sent to the email address you have registered as your TRAC account.
Selection is based on the Trust's values and the criteria outlined in the Job Description for the role.
Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
We do not reimburse travel to interview expenses.
Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g., minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
Name: Jayne Shufflebotham Job title: Medical Records Support Manager Email address: jayne.shufflebotham@mcht.nhs.uk Telephone number: 01270 612193
Additional information
Rebecca Carvel, Assistant Service Manager: 01270 273701
Jayne Shufflebotham, Support Manager: 01270 273206
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