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Head of Sales Administration
We are looking to recruit a Head of Sales Administration who will oversee the running of the company's Sales Administration team and the day-to-day operations of the London Admin Team, while providing administrative support to a London office.
About the role:
The successful Head of Sales Administration will be responsible for:
* Full management of the Sales Administration Teams.
* Organising and managing the team to obtain consistently strong Sales audit scores - over 90%.
* Running and organising the recruitment of new administrators, including interviewing and admin tests.
* Overseeing the training and development of new administrators and providing continuous coaching.
* Acting as a mentor to develop the members of the team.
* Being an expert in their field who can confidently answer sales queries from other branches.
* Acting as the first point of contact for Sales administrative queries.
* Developing and adapting the London Sales Admins to support the needs of the London Sales business.
* Developing and adapting the Country Sales Admins to support the needs of the London Sales business.
* Continuing to bring the two teams together to work more collaboratively.
* Collating data and reporting on business activity.
* Managing the branch audit process with the Business Services Team.
* Ensuring all Admins have a good understanding of iNexus (reporting software) once trained.
* Overseeing administrators' holidays within the London region and ensuring there is always sufficient cover.
* Demonstrating a willingness to help with projects and administration duties for other branches.
* Going above and beyond core responsibilities to meet business needs.
* Able to work autonomously and with little/no instruction.
* Proactive in identifying issues and vocal about sharing ideas to improve the business.
* A leader in creating procedures to maximise organisation and efficiency in the office.
* Ensuring all team members are up to date with their training courses (iLearn).
* Arranging regional admin meetings (min 2 per year) and monthly Teams calls.
* In addition to your 'base office', you will be expected to travel to your other office(s) as necessary for the fulfilment of your role.
* Ensuring the smooth day-to-day running of your own office, the London Sales Admin team, and overseeing the smooth running of the Country Admin Team with the Area Admin Manager.
Skills and experience:
The successful Head of Sales Administration will have the following attributes:
* Previous experience of managing a team.
* Understanding of HR processes is a benefit.
* Ability to manage multiple stakeholders, including the Senior Leadership Team.
* Previous experience within an administrative setting.
* Smartly presented and able to handle a public-facing role, both face-to-face and over the telephone.
* Ability to prioritise and manage multiple tasks simultaneously, ensuring nothing is missed, and all electronic files are kept in good order.
* Exceptional written and verbal communication skills.
* Computer literate with a good understanding of the Microsoft Office suite.
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