Technical Manager - Stair Lifts, Home Lifts, Platform Lifts
Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business whose focus are in the home lift, stair lift and platform lift sectors who are recruiting for a Technical Manager.
Salary: up to £37,000 + Bonus
Contract Type: permanent
Location: Remote, with national and international travel, including overnight stays.
Job Purpose:
This role is responsible for providing technical guidance and training to the Company’s customers across designated regions. It involves identifying and addressing training needs, ensuring technical documentation is accurate and up to date in the relevant languages, and supporting the delivery of exceptional customer service.
Responsibilities:
1. Uphold and promote the company’s core values: customer-centricity, appreciation, integrity, reliability, respect, and responsibility.
2. Adhere to health, safety, and environmental guidelines in all personal and departmental activities.
3. Offer technical guidance to customers, responding promptly to verbal and written technical inquiries.
4. Conduct fault diagnosis and implement corrective actions, escalating quality issues to the Senior Technical Manager when necessary.
5. Support fault-finding and breakdown res...